Frozen Red Mullet VPACK

Perishable Item Disclaimer: All seafood orders are final due to the perishable nature of our products. Please inspect your order immediately upon pickup or delivery. If there is a verified quality issue (such as spoilage, temperature, or damage), notify us within 2 hours of receipt with your order number and photos. After pickup or delivery, proper handling and refrigeration are the customer’s responsibility. Refunds or replacements, if approved, apply only to affected items.

All Sales Final on Perishable Items

Due to the perishable nature of fresh and frozen seafood, all sales are final.

However — and this is important — we stand behind our product.

Quality Guarantee

If your order arrives with a quality issue (for example: spoilage, improper temperature, or damage during delivery), please notify us within 2 hours of delivery or pickup.

To help us resolve the issue quickly, we may request:

• Photos of the product

• Order number

• Brief description of the issue

  
  

Eligible Resolutions

Once verified, we will offer one of the following, at our discretion:

• Replacement of the affected item

• Store credit

• Refund for the affected item only

Non-Returnable Situations

We are unable to accept returns or issue refunds for:

• Change of mind

• Incorrect storage after pickup or delivery

• Delayed pickup by the customer

• Product that has been cooked, altered, or partially consumed

• Orders where no issue is reported within the stated timeframe

Pickup Orders

Customers are responsible for inspecting their order at the time of pickup. Once the order leaves our facility, responsibility for proper handling and storage transfers to the customer.

Delivery Orders

Delivery issues must be reported within 2 hours of delivery. We are not responsible for product quality if delivery is delayed due to incorrect address information or if the order is left unattended after delivery.

Wholesale Accounts

Wholesale orders are final unless otherwise agreed upon in writing. Any issues must be reported immediately upon receipt.

For pick up and local delivery only

Please check out our delivery map for the area we service.

200$ minimum for delivery